State Farm® Insurance Agent Art Berry

"I’ve been a State Farm customer for 9 years with a renters policy from this office. I’m satisfied with my coverage and rate, and luckily I’ve never had to file a claim. To be clear, my experience with the sales agent Darianne Castejon over the years has been professional and reliable. She handled my policy setup well, and I’ve never had an issue with that part of my experience. My concern is not with her, but with the overall lack of responsiveness from the customer service team here, when I needed basic assistance. I rarely contact this office and typically manage my payments and updates online without issue. Recently, I needed to change my payment plan and was unable to do so through the policyholder portal, which required me to reach out to the agency for support. I called the office three times during business hours and was unable to reach anyone. I went through all available extensions, including payments, existing customers, and new customer inquiries, without an answer. I then contacted the 1-800 number and was transferred back to this office, where again no one picked up. I also attempted to use the online chat and was placed in a queue. After waiting 15 minutes, the session expired and I had to restart the process. Eventually, I connected with an agent named Marzook through chat, who assisted and transferred me to a live representative who was able to take my payment right away. The main issue is that a straightforward payment took 50 minutes to complete. Access to basic customer service should be more efficient, especially for long-term customers. Due to this experience, I’ve requested a change of agent and removal from this office’s book of business. While I remain satisfied with my policy, the lack of timely support made it necessary to move on."

"It’s a bad and poor customer service, they never answered the call OMG they open so late and close so early!!! It’s terrible!!!!"

"Great customer service, Darianne was very helpful and pleasant. Took her time to explain my policy."

"Great Service If you have as your agent Darianne you're in good hands. She will find the best insurance quotes for your convenience. She is very knowledgeable about your needs and will provide you with the best possible rates and services"

"Darianne Castejon was able to help me with my quote pretty quickly. She had strong knowledge and was able to answer my questions in depth."

"Great service by the agent Darianne Castejon"

"Darianne Castejon is the best insurance agent. I have been lucky to have connected with her a few times when I call the office . Darianne is very knowledgeable, and has amazing costumer service. She always answers all of my questions and provides great advice . I have been with Art Berry - State Farm site for many years and I am very satisfied with the service . I highly recommend this site . Hopefully, you will have the pleasure of getting assistance from Darianne Castejon ."

"Came here after my parents have been using this agent and I’m very happy. Always willing to help no matter the situation."

"Biggest crooks in the insurance industry I Cancelled my home insurance policy 8 months into it because the rates skyrocketed and was entitled to a refund for the remaining four months 7 months later still have not received it nor did they send it to my bank. I lost any trust I had on these people."

"Wish I could give it a zero. Very poor customer service. I left state farm all together."

"Good luck if you ever find yourself in a bad car accident. They did not pay my ER bill on time and will not take my calls or respond to emails as to next steps (I am covered through NYS No Fault). They've left me completely alone to battle a collection agency. "Here to help life go right" -- what a joke!"